Little Signals · Refunds & Cancellations

Refunds & Cancellations

Little Signals is a digital service. Everything you buy is delivered instantly and electronically; nothing is shipped. This page is the whole policy, in plain words.

Refunds

You may request a full refund within 14 days of any payment. This covers subscription payments and top-up hours, used or not.

After 14 days, we will still refund the unused portion of the current month's subscription or of any top-up hours on request, pro rata at the price you paid. Top-up hours are valid for three months from purchase; ask before they expire. Hours that have already expired are not refundable.

To request a refund, email hello@micyaai.com from the email address on your account and name the purchase you want refunded. We aim to respond to every refund request within 5 business days. Approved refunds go back to the original payment method and typically reach your account within 5 to 10 business days after approval, depending on your bank or card issuer.

Cancellations

Subscriptions renew monthly. You can cancel anytime: the subscription runs to the end of the month you have already paid for and you are not charged again. Until then your remaining minutes, carried-over minutes, and top-up hours all stay usable. When the subscription ends, unused top-up hours lapse with it; if you would rather have their unused portion refunded, ask and we will refund it pro rata.

Free minutes

The 30 free voice minutes carry no charge, so there is nothing to refund. Billing never begins unless you choose to subscribe.

Disputes

If you believe you were charged in error, write to hello@micyaai.com before raising a dispute with your bank; almost everything is faster to fix directly.